Akram Hossain (“we,” “us,” or “our”) is committed to providing high-quality digital marketing services to our clients and fostering successful partnerships. This Cancellation and Refund Policy outlines the terms under which you may request a cancellation and potentially receive a refund for our ongoing services, including SEO, Google PPC, and website design.
Understanding Our Services
Our digital marketing services are designed to deliver long-term results and optimize your online presence over time. Unlike one-time projects, they involve continuous effort, data analysis, and strategic adjustments to achieve your marketing goals. This ongoing approach allows us to adapt to evolving search engine algorithms, audience trends, and competitor strategies.
Cancellation Policy
We understand that business needs can change, and you have the right to cancel your service agreement with Akram Hossain at any time. Here’s a breakdown of how cancellations and refunds are handled:
- Full Refund: If you cancel your service agreement within the same day of confirming the deal or signing the agreement and before any work has begun, you are entitled to a full refund. This cooling-off period allows you to review the agreement and ensure it aligns with your expectations. Payment gateway charge may apply.
- Partial Refund: If you cancel your service agreement One (01) business day after confirming the deal or signing the agreement but before the end of the first billing cycle, a prorated refund will be issued based on the unused portion of the prepaid service period. No refunds will be granted for any work already completed. This reflects the time and resources invested in initial project setup, competitor analysis, and keyword research.
- No Refund After First Billing Cycle: If you cancel your service agreement after the first billing cycle, no refund will be issued for any remaining service period. However, the service will be terminated at the end of the current billing cycle. This reflects the ongoing nature of our services and the value delivered through continuous optimization and campaign management.
Important Notes:
- To initiate a cancellation, please submit a written request via email to [email protected] or WhatsApp: +447476444049. Verbal cancellations will not be accepted. A written request ensures clear communication and documentation to avoid any misunderstandings.
- Any outstanding invoices must be settled before a refund can be issued.
- We reserve the right to terminate your service agreement for cause, such as a violation of our terms of service or non-payment.
Transparency and Communication
We are committed to transparency throughout the client relationship. Before entering into a service agreement, we will provide you with a detailed proposal outlining the scope of work, fees, payment schedule, and expected timeline. This proposal allows you to ask any questions you may have and ensure a clear understanding of the services you’re receiving. We also encourage ongoing communication throughout the engagement to discuss campaign performance, adjust strategies as needed, and ensure your satisfaction.
Contact Us
If you have any questions or concerns regarding this Cancellation and Refund Policy, or if you’d like to discuss your specific needs and how our services can benefit your business, please do not hesitate to contact us at [[email protected]]. We are here to help!